Refund Policy
Exchanges / Refunds / Replacements
If you are within the 30-day return period, we offer you 3 options:
1. Exchange your item for a different size/color.
Exchanges are only available for the same size and/or color. Exchanging for a different product is strictly prohibited. We recommend returning your original item for a refund and then placing a new order for the product you want.
2. Refund and voucher details
By default, the refund method is credit note.
If you wish to receive a refund to the payment method used for your purchase, you must indicate this on the return form. A 15% inspection, warehousing, and processing fee will apply. The refund will be visible in your account within 7 to 10 business days of receiving your request.
Orders that are exchanged or items returned/exchanged due to manufacturer defects are not subject to these restocking fees. The fees will be applied to the original order, and the remaining balance will be refunded.
Only the final price paid (after any discount) will be refunded.
Discount codes or vouchers cannot be reissued and are non-refundable.
3. Replacement of an incorrect or defective item
We are so sorry! Please email us at monroyaumebeaute@gmail.com with the following details:
- Your order number
- A description of the problem (e.g., wrong/defective item)
- A photo or a video
How long does it take to get a refund?
Refunds can generally take up to two weeks to process. All refunds must be verified for authenticity and submitted to our accounting department for processing.
How do I return an item?
-
Each return request must be accompanied by a return form .
- Please fill out this form as accurately as possible and send your item along with this form to the return address that we will provide by email.
- For any questions or concerns, please email us at monroyaumebeaute@gmail.com
Late or missing refunds:
- Check your bank account
- Contact your bank
- Processing time generally takes 3 to 5 business days
If you have done all of this and you still haven't received your refund, please contact us at monroyaumebeaute@gmail.com
Delivery :
The customer is responsible for paying their own shipping costs for returning an item. If you receive a credit note, it will be for the amount you paid. If you requested a refund, you will receive exactly what you paid for the product, less a restocking fee.
If you would like an exchange: depending on your country of origin, your exchanged item may take 2 to 7 weeks to reach you.
Warning :
If you are shipping items worth more than €50, we strongly suggest that you return the product with a tracking number.
